Terms of Service

This agreement is a legal contract between you and Heidong VPN (the 'Service Provider') regarding the download, installation, and use of the mobile VPN application (the 'App').

Once you download or use the App, you are deemed to have understood and agreed to all terms of this agreement. Please read them carefully before use. Unauthorized copying, modification, reverse engineering, translation, or derivative development of the App or associated trademarks is prohibited. Intellectual property rights in the App belong to the Service Provider. To maintain service quality, we may adjust features or service fees and will communicate material changes through reasonable means. Users are responsible for device security and account confidentiality and should avoid jailbreaking or rooting devices where it may compromise system security.

This Service integrates some necessary third-party services (such as Google Analytics, Firebase Crashlytics, etc.). During use, you are simultaneously bound by the respective terms of service of these partners.

Explanation of service limitations: The functionality of this App relies on a stable network environment (Wi-Fi or mobile data). If the service cannot be used due to user device arrears, data limits, or poor network signals, the Service Provider assumes no related responsibility. When used outside of a Wi-Fi environment, your mobile carrier may incur data traffic charges. If you enable roaming outside your country of origin without using a suitable data plan, the resulting roaming charges must be borne by you. Before using this App, please ensure you have obtained permission from the bill payer.

Users must bear full responsibility for their usage behavior. For example, if the service cannot be accessed due to device battery depletion, it is not covered by our compensation. Although we strive to provide the most accurate global routing information, some data comes from third-party partners; we do not bear legal responsibility for any direct or indirect losses resulting from this. To ensure compatibility and security, this App will irregularly release version updates, and you agree to download and install the latest versions when necessary. The Service Provider reserves the right to terminate the services of this App without prior notice. After service termination, the usage license granted to you will become invalid, and you must stop using and delete this App.

Software Non-Refund Policy

Thank you for choosing Heidong VPN. Please read this refund policy carefully before purchasing, and use available free access or trial options to confirm whether the service meets your needs.

Non-Refund Policy: All software sales are final and non-refundable. Once a software license key or access to a digital product has been provided, refund requests will no longer be accepted.

Product Evaluation: We encourage users to evaluate available demos, trial versions, or free usage before purchasing. This helps confirm whether the software, nodes, and network experience fit your needs.

Customer Support: We provide necessary customer support for installation, connection issues, account questions, and plan-related concerns. Please contact our support team for assistance.

Technical Issues: In rare cases, technical issues may affect your ability to use our software as intended. We will make every effort to resolve issues promptly. However, this does not entitle you to a refund.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have questions about this refund policy, please contact our support team for clarification.

The terms and conditions of this agreement may be updated periodically. You are advised to follow this page to obtain the latest version. Changes take effect immediately upon publication. If you have any inquiries regarding Heidong VPN's service agreement, please email [email protected] to contact us.